🔹 About Me

I’m a Sales & Revenue Operations Specialist with 3+ years of experience improving CRM data integrity, sales processes, and executive reporting in Salesforce‑driven environments.

My work focuses on building scalable, insight‑ready operational systems for commercial and retail teams—covering 10,000+ accounts, complex sales pipelines, and cross‑functional workflows.

I specialize in Salesforce governance, sales pipeline visibility, GTM process optimization, and analytics for revenue teams. My goal is simple: enable leadership to trust the numbers and teams to trust the process.

🔹 Technical Skills

Sales & Revenue Operations: Pipeline analysis, KPI tracking, GTM process optimization, reporting automation, forecasting support

CRM & Salesforce Governance: Salesforce Administration, schema design, data lifecycle management, SOQL, validation rules, automation/Flows

Analytics & BI: Python, SQL (PostgreSQL, MySQL), Tableau (LOD, Calculated Fields), Power BI (DAX), RFM Segmentation, revenue analysis

Tools: Salesforce CRM, Git, Jira, Azure DevOps

Languages: English (C1), German (A2 → progressing toward B1)

🔹 Experience

Working Student – Sales Operations | Emnify

Feb 2024 – Mar 2026 | Remote, Germany

• Improved Salesforce CRM reliability by validating and cleaning 15% of 500+ custom fields, strengthening downstream BI and reporting.
• Supported a large‑scale data lifecycle initiative for 10,000+ account records, identifying legacy data and executing merges to improve system‑wide integrity.
• Built end‑to‑end Salesforce operational dashboards and automated reports, translating complex SaaS sales pipelines and KPIs into real‑time visual insights for leadership.
• Utilized SOQL to perform advanced data validation and troubleshooting, ensuring high data quality for downstream reporting.
• Managed contract implementation within Salesforce, aligning business agreements with system processes to support compliance and operational efficiency.

Packaged App Development Associate | Accenture

Jul 2021 – Sep 2023 | Hyderabad, India

• Led end‑to‑end Salesforce project lifecycles as a Business Analyst, managing requirements gathering, process automation, user onboarding, and UAT.
• Optimized Salesforce system performance by auditing 300+ fields and removing or merging 50 redundant or unused fields, enhancing tool efficiency and user experience.
• Engineered reporting architectures for Customer Service and Order Management, giving leadership real‑time visibility into support resolution and order processing KPIs.
• Redesigned order monitoring data flows to reduce inconsistencies between customer service records and financial reports.
• Recognized with “Most Valuable Player of the Month” and “Star Performer” awards for consistently delivering excellence in system administration and business analysis.

🔹 Projects

Certifications

Salesforce Certifications

Salesforce Certified Administrator

Salesforce Certified Service Cloud Consultant

Operations & Tooling Certifications

Apache Airflow Fundamentals — Astronomer

Other Certifications

• Biomedical Nanotechnologies (63%) — IIT Rourkela, NPTEL
• Embedded Systems — Teck Team Solutions
• Ethical Hacking (55%) — IIT Kharagpur, NPTEL

🔹 Education

M.Sc. Computer Science — Saarland University, Germany

B.Tech Electronics & Communication Engineering — GITAM University, India

🔹 Interests

• Reading (self‑help, biographies, fiction)
• Embroidery & creative crafts
• Nature walks around Saarland
• Traveling with friends
• Cycling — especially long scenic routes like Bingen to Koblenz